Trinity Health

Follows departmental policies and procedures for completing the patient’s record, including copying insurance cards (or indicating in system when insurance card is unavailable), entering authorization/pre-certification/referral numbers, and other information as necessary.  Verifies insurance coverage through automated eligibility system. Uses insurance verification systems to verify eligibility and upfront collection amounts. Communicates and explains insurance benefits and coverage information to patients. Reviews patient accounts for financial status to identify non-funded patients and ensure referral to and appointment with a Financial Counselor.  Completion of IMM paperwork per CMS guidelines.  Customer Service and Problem Solving along with meeting the needs of the patient, physician, physician office, and internal colleagues by maintaining good public relation skills. 

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