Philadelphia Chapter of AAHAM

Who We Are

The American Association of Healthcare Administrative Management (AAHAM) is the premier professional organization in healthcare administrative management. Your one-stop resource center for information, education and advocacy in the areas of reimbursement, admitting and registration, data management, medical records, patient relations and so much more.

AAHAM was founded in 1968 as the American Guild of Patient Account Management. Initially formed to serve the interests of hospital patient account managers, AAHAM has evolved into a national membership association that represents a broad-based constituency of healthcare professionals.

Professional development of its members is one of the primary goals of the association. Publications, conferences, seminars, benchmarking, professional certification, and networking offer numerous opportunities for increasing the skills and knowledge that are necessary to function effectively in today’s health care environment.

AAHAM actively represents the interests of healthcare administrative management professionals through a comprehensive program of legislative and regulatory monitoring and its participation in industry groups such as ANSI, DISA, and NUBC. AAHAM is a major force in shaping the future of health care administrative management.


Work From Home Strategies and Dealing with a Remote Workforce

August 19, 2020 12:00 PM in Eastern Time (US and Canada)

Michael Friedberg
Vice President of Strategic Accounts @Parallon

With the right policies and technology solutions, work­-from-home programs can improve employee satisfaction and retention, as well as increase productivity. By attending this session, attendees will learn the key steps for successful work-from-home programs, effective technologies for a seamless employee experience and lessons learned from Parallon, who has previously deployed a remote workforce.

Learning Objectives: 

1. Understand and weigh the positive aspects as well as the challenges of a remote workforce and work-from-home program.

2. Learn best practices of proven success in a work-from-home revenue cycle program.

3. Implement strategies to use within your own organization for a new WFH program or to enhance your existing program.

Updates from HAP (Hospital Association of Pennsylvania)

September 2, 2020 12:00 PM in Eastern Time (US and Canada)

Jolene H. Calla, Esquire
Vice President, Health Care Finance & Insurance @The Hospital and Healthsystem Association of Pennsylvania

Ms. Calla currently serves as the Vice President of Health Care Finance and Insurance for the Hospital and Healthsystem Association of Pennsylvania (HAP). In this role, Ms. Calla directs all activities related to health care finance, including Medicare, Medicaid, and other government reimbursement for health care providers. Her responsibilities include detailed understanding and analysis of state and federal policy and budgets, as well as a comprehensive knowledge of legislation and regulation impacting hospital and health system finances, reimbursement, tax exemption of not-for-profit hospitals, and hospital charity care and billing practices across the continuum of care.

 Finding Lost Revenue in a Cash Flow Crisis

September 16, 2020 12:00 PM

Lauren Beard
Director of Client Solutions @ Triage Consulting Group

In the midst of the COVID-19 pandemic, providers are dealing with never before seen fiscal challenges. This creates the need to identify opportunities for quick cash within under-explored facets of revenue integrity. Triage’s presentation highlights COVID-related reimbursement nuances and also dives into case studies explaining how to find and fix difficult-to-detect errors we’ve recently uncovered that are causing direct revenue loss. Examples include challenges with charge capture, coding accuracy, VA reimbursement and DOL’s Workers’ Comp claims processing, new technology and pharmaceutical billing, invalid payer denials, and Medicare AB rebilling with ED charges, among others.

Help! I think I’m in Denials

October 14, 2020 12:00 PM

Erin Miskelly
Director of Revenue Cycle Services @Aurora Healthcare

Denials have been affecting bottom lines since the first claim went out for payment. Still today, most hospitals struggle with best process integration to stop the bleeding from denied claims. This discussion looks at denials in a different way by referencing real facilities and their unique learning lessons that can be used as takeaways for creating your own strategy. Also discussed is the potential for automation in existing processes to make incremental improvements even while other initiatives are taking much of the available resources in today’s business office landscape.

This presentation is beneficial for individuals who are new to the Revenue Cycle as well as experienced individuals because it lays out the denial cycle, from identification to reporting, to level-set the information. It also provides insight into case studies and how our peers are finding new ways to tackle the issues.