• Anywhere

Nazareth Hospital

Colleagues assigned as Lead Patient Access Representatives are the primary subject matter expert, super user, trouble shooter, and problem solver for the staff in the areas to which they are assigned. They serve as a preceptor to new staff members as assigned, and mentor and train colleagues as needed. In the absence of Patient Access Management they serve as the “go to person” for the areas to which they are assigned.Job Description

The position requires Education equivalent to the completion of high school; Associate’s Degree preferred. 

• Read and write the English language following the rules of grammar and spelling.  Knowledge of medical terminology.
• Work in a fast-paced environment, multi-task and prioritize work appropriately to meet deadlines
• Work independently, and be self-directed
• Demonstrate problem solving skills
• Use MS Office applications and navigate the Internet
• Meet the MHS Standards of Behavior
• Adapt to changes in the work environment
• Meet shift expectations
• Handle challenging customers, physician office personnel, and internal staff
• Work under stressful situations; work independently, be self-directed
• Relate effectively with individuals that have widely diversified backgrounds
• Rotate into different departments for patient access
• Learn and use computer applications for:
• MA eligibility
• Navinet-BC/Keystone eligibility and benefits
• Internet insurance eligibility/referrals/authorizations
• Medicare Medical Necessity Checker
• Registration Accuracy System
• On-line Co-Payment System
If High School diploma, three (3) years Customer Service experience in a healthcare environment, which includes one (1) year as a Patient Service Representative..
If Associate’s degree, one (1) year as a Patient Service Representative to include:
• Experience using a computerized medical registration system
• Medical terminology and insurance knowledge
• Experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payor eligibility systems

To apply for this job please visit trinityhealth.wd1.myworkdayjobs.com.