Trinity Health

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered.  Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department.  Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. Optimizes staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and outcome feedback.

Must possess a demonstrated knowledge of all aspects of patient access operations, including but not limited to; patient registration, point-of-service, medical necessity, bed management and collections, as normally obtained through a Bachelor’s degree in Healthcare or Business Administration, or a related field, or an equivalent combination of education and experience. Three (3) to five (5) years of relevant patient access/intake experience with documented evidence of performance achievement, history of operational process improvement suggestions and voluntary commitment to projects/teams may substitute for education. 

Three (3) to five (5) years supervisory experience required.  Experience in a complex, multi-site environment preferred.

Demonstrated ability to lead and manage diverse workforce in a learning environment with frequent changes in departmental priorities. 

Ability to communicate and work with patients, physicians, physician office personnel, associates, multiple direct patient care providers and others in order to expedite the registration/intake process.  Dynamic communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers.  Displays ongoing leadership in promoting positive attitudes and ensuring exceptional customer service.  Capability and flexibility to develop skills needed as a change agent; Ability to form partnerships through consensus.  Serves as a change agent, coach, mentor, team builder and facilitator. Effective critical thinking, problem solving, analytical analysis and decision-making skills. Strong quantitative and analytical abilities to process and display data. 

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